Capture member sentiment after every workout, respond to feedback at scale, and turn your best trainers into your strongest retention drivers.
Understand what members love — and what needs to change — before churn becomes a pattern.
Prompt members for a quick pulse check after every check-in or class. A simple smiley-rating takes five seconds and reveals trends across your schedule and trainers.
Never leave a Google or ClassPass review unanswered. AI crafts brand-aligned responses to every review — positive or negative — and surfaces operational follow-ups to your team.
Reward trainers who earn shout-outs in feedback and drive class attendance. Coin-based incentives, class-performance bonuses, and public leaderboards keep your best talent motivated.
“Marcus pushes me harder than I ever thought I could go. Best trainer in the city!”
Partner with Cynapse to launch a member experience program that drives retention and referrals.