Cynapse captures feedback the moment it happens, understands it with AI, and returns it as recognition your team can feel — one system for every service business.
One piece of feedback, three chapters — the journey every signal takes through Cynapse.
A guest scans a QR code — or replies to an SMS, or taps a rounding console — and tells you how it went while it still matters.
How was your visit?
Takes 30 seconds — no app needed.
The AI engine reads every word — sentiment, themes, and the people involved — then routes problems to the right owner before they grow.
"The team was incredibly attentive and made the whole visit easy."
When a customer names someone on your team, the signal comes home: coins awarded, morale up, and great feedback published as public reviews.
Named in feedback · care team
"Outstanding service and communication — thank you!"
Published to Google Reviews
Industry-specific prompts, pricing, and review-platform integrations — pick your line of work to see it in action.
Launch your experience program in weeks, not quarters — our success team sets you up.