Privacy Policy

We collect account details you provide (name, work email, organization), information generated as you use the platform (QR scans, feedback submissions, coin activity), and standard technical data such as device, browser, and IP address for security and diagnostics.

Feedback left by your customers or patients is processed on your behalf as the data controller. Where a survey requests consent, we record and honor that choice. We do not sell feedback data.

We use information to operate and secure the platform, surface AI insights, administer staff recognition, provide support, and communicate service updates. We process personal data only as needed for these purposes.

We share data with vetted subprocessors (hosting, email, analytics) under contract, and when required by law. We do not share your data with advertisers.

We retain personal data for as long as your account is active or as needed to provide the service, then delete or anonymize it in line with our retention schedule and legal obligations.

Depending on your location, you may have rights to access, correct, export, or delete your personal data, and to object to certain processing. Contact us to exercise these rights.

We use essential cookies for authentication and security, and limited analytics cookies to understand product usage. You can control non-essential cookies through your browser settings.

Questions about this policy or your data? Reach us through our contact page.