Capture in-the-moment feedback at the point of sale, surface actionable insights on merchandise and service, and build a culture where every staff member is empowered to deliver exceptional experiences.
Close the gap between the in-store experience and the data you need to improve it.
Place QR codes at checkout counters, fitting rooms, and service desks. Customers share instant feedback on their visit while the experience is still fresh.
Aggregate unstructured feedback across all locations. Let AI surface trending issues with product availability, store cleanliness, and associate helpfulness — in real time.
Turn praise into motivation. When customers mention an associate by name, award recognition points automatically. Build leaderboards and celebrate top performers across your locations.
“Sarah went above and beyond to help me find the perfect gift. Exceptional service!”
Partner with Cynapse to build a retail experience program that drives loyalty and sales.